CivicPlus® Chatbot
Optimized for Local Government
AI-Powered Customer Service Incorporated into Your CivicEngage® Website
About the product
Smart Customer
Service Automation
You want to give your citizens the highest quality, most responsive, and personalized customer service experiences. However, with less staff and fewer resources than ever before and building pressure to enable contactless government, how can you continue to delight your citizens? With smart customer service automation.
Deliver Exceptional
Customer Experiences
CivicPlus Chatbot is designed to convincingly simulate the way a human would behave during a customer service interaction. Our advanced technology combines the power of site search and artificial intelligence (AI) to deliver exceptional customer experiences to citizens using your CivicEngage website.
Features
Key Features
No-Code Software and No Developer Needed
No need to build technical decision trees and complex rules. You can set up Chatbot with no programming or developer assistance.
No Content Silos
Our smart Chatbot scans your content and routinely refines its responses for improved results.
Designed for the Public Sector
Unlike chatbots intended to facilitate retail sales, the CivicPlus Chatbot is designed to simulate government-citizen interactions.
Automated Citizen Service
Chatbot simulates the quality service experiences your staff has with citizens, saving you time from answering common questions by email, phone, and walk-in.
Answers from Multiple Sources
Chatbot crawls your CivicEngage® website and other linked databases to create a continually updated AI-powered knowledgebase.
Insightful Analytics
Use Chatbot’s reports to identify content gaps on your website and add the information, tools, and resources that citizens are searching for most frequently.