Responsive 311 CRM Software for Government
CivicPlus® provides a one-stop tool to receive, track, and respond to resident service requests.
Your 311 CRM System Should Streamline Resident Service Delivery
Does your 311 CRM software allow you to communicate with residents in real time?
Does your CRM software for government provide a convenient mobile interface to submit requests?
Does your 311 service request management software provide a customizable experience for residents?
Do you want to know the status of every request — instantly?
Looking for a better way to manage resident inquiries and improve civic experience? Leverage our citizen request management software as a standalone integration or in combination with our GovTech solutions.
Tour all our government technology solutionsBenefits of Our Government 311 CRM Solution
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Efficient Resolution
Get 10X return on investment with online request services for residents and workflows for staff on their preferred device, anywhere in the community.
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Real-Time Communication
Ensure swift issue resolution and enhance overall customer satisfaction with seamless and immediate interaction between residents and staff.
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Customizable Experience
Track and manage all correspondence specific to each resident for more personalized interactions.
About Our 311 Service Request Software
Our 311 CRM solution enables your residents to report non-emergency issues, share feedback, and request information about their community. For your staff, our software powers efficient and frictionless workflows. As a result, you can collaboratively create a stronger community.
4.5+ star app rating on Apple, Google Play, and Capterra
750,000+ total resident downloads
1.5 million resident requests resolved in 2022
Resident Request Software Success Stories
From small rural counties to large metropolitan cities, we’ve got you covered
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Read the case
Debdulal Bagchi
Deputy Director - Digital Services, City of Syracuse
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We are making great strides toward becoming a digital community to better serve our residents. The addition of the Newark Connect application will empower residents to access government services through their smartphones and enhance our efficiency. Stronger use of technology is helping us create a safer, more collaborative and empowered Newark.
Read the case
Ras Baraka
NJ Mayor
Key Integrations with 311 CRM
Municipal Websites
Integrate non-emergency service requests into your website for increased convenience to residents.
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Code Enforcement
Empower your team to receive and respond to permit and code enforcement requests.
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Mass Notification
Reach your residents through as many channels as possible to keep them informed and safe.
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Top Resources to Improve Community Relationship Management
Frequently Asked Questions
Is CivicPlus's 311 CRM solution previously known as SeeClickFix?
Yes, the SeeClickFix solution has been renamed to CivicPlus 311 CRM.
What is a 311 service request?
A 311 service request refers to a system or hotline provided by a city or local government to report non-emergency issues or to request city services. The number “311” is often designated as a non-emergency alternative to the emergency number “911,” which is reserved for urgent situations.
Examples of non-emergency services include reporting potholes, making noise complaints, or requesting information about city services such as garbage collection or street sweeping. The goal of the 311 service system is to provide a centralized, convenient way for residents to communicate with their local government and get issues addressed.
Read our blog post to uncover innovative ways to use your 311 system to better serve your community.
How can residents submit a 311 service request through CivicPlus’ solutions?
Residents can submit service requests on their phone through the mobile app, on their computer through the web portal or chatbot or even call directly. In this case, government staff can use our solution’s call taker interface to input the caller’s request. With our multi-channel citizen request management system, residents can choose the method they prefer. All requests will be funneled to one omnichannel inbox, regardless of submission type, to be managed by government staff.
Can 311 requests be canceled?
Yes, a 311 request can be canceled. If a resident tries to submit a duplicate request, the resident will be invited to follow the open request rather than creating a new one.
We transitioned to CivicPlus last year. Now we can record immediate results. We are receiving approximately 10,000 requests every quarter.